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Quality Control Flowchat
Incoming Inspection
The Quality Department received the instruction to conduct inspections.
Pass: Notify the warehouse keeper to store the goods.
Fail:
1. Notify the warehouse keeper that the material control is FAIL， and fill out the feedback abnormal report form.
2. If special sampling is required, the using department should issue a special sampling form， and after the signatures of the department heads， the Quality Department confirms before it can be used. The special sampling form will be archived by the Quality Department (if there is a request for deduction， the special sampling department needs to issue a deduction form to the finance department). The production site will follow up on the special sampling raw materials.
3. When the supplier comes to the factory for selection or when the production department selects， the Quality Department will track the abnormal incoming materials on site. After re-inspection， it will notify the warehouse keeper to store them.
Production Inspection
Process: Quality inspectors conduct regular inspections and spot checks.
Pass: Release
Fail: Immediately notify the responsible team leader upon on-site abnormalities for rework. Only after reinspection and qualification can it be released. Moreover, the quality department is required to verify the effect of the training provided by the production department to the employees (penalties are imposed according to the control card requirements). The production department is required to improve the abnormalities, and the quality department is responsible for tracking and verifying the effects of the abnormalities.
Finished Products
Finished product: Quality inspectors conduct regular inspections and spot checks:
Qualified: Released for outbound shipment.
Unqualified: If any abnormalities are found during the spot checks, the team leader should be informed immediately and rework should be carried out promptly. Only after reinspection and qualification can it be released. Moreover, the production department is required to provide training to the employees. (Penalties are imposed according to the control card requirements.) The production department is required to improve the abnormalities, and the quality department is responsible for tracking and verifying the effects of the abnormalities.
Sample Inspection
Process: Quality inspectors conduct regular inspections and spot checks.
Pass: Release
Fail: Immediately notify the responsible team leader upon on-site abnormalities for rework. Only after reinspection and qualification can it be released. Moreover, the quality department is required to verify the effect of the training provided by the production department to the employees (penalties are imposed according to the control card requirements). The production department is required to improve the abnormalities, and the quality department is responsible for tracking and verifying the effects of the abnormalities.
After Service
Customer Complaint: After the Quality Control Department receives the customer complaint from the Sales Department, it determines the responsible department and the responsible person, and fills out the Quality Abnormality Report Form and hands it over to the relevant departments. This form must be replied to within one working day. The customer complaint issue should be analyzed and confirmed immediately. If the customer complaint issue is due to the company's reasons, relevant personnel should be convened for discussion and a solution should be formulated (including temporary countermeasures, long-term countermeasures, preventive measures and effect verification). The direct responsible person and the department supervisor should be punished in accordance with relevant regulations. The heads of each department of the Quality Control Department should follow up and verify the improvement actions on the feedback form. Based on the formulated solution, the Sales Department should convey it to the customers.
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